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eSetu Kendra Assisted access to citizen and business services

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Accessibility Statement

The MahaEsetu citizen portal is committed to conforming to GIGW 3.0 and WCAG 2.1 Level AA, so every citizen — including users of screen readers, keyboard-only navigation and scaled text — can apply for, track and receive services independently.

Conformance status

The portal targets partially conformant status with WCAG 2.1 AA: the majority of the standard is met, and known gaps are listed below with their remediation plan.

What we do

  • Full keyboard operability — every action is reachable and operable without a mouse.
  • Visible focus indicators on all interactive elements.
  • Form fields carry programme-associated labels (including visually-hidden ones where the design is compact).
  • Headings follow a strict h1 → h2 → h3 hierarchy with landmarks and ARIA labelling.
  • Marathi (मराठी) is the canonical language; interface text is translated and never machine-replaced.
  • Status is never conveyed by colour alone — badges, icons and text carry the same information.
  • Text scales to 200% without loss of content or functionality.

Known limitations

  • Scanned government documents (PDFs issued by departments) are outside our control; where a document is inaccessible, ask at your Kendra for an assisted read-out or an alternate format.
  • Third-party payment and DigiLocker frames follow their own accessibility statements.

Feedback

Found a barrier? Report it at your Kendra or through the support channel — we aim to respond within 3 working days and to fix AA-level barriers within 30 days.