Frequently asked questions

Search by service name, Marathi name, service code or department. Open the service page to check eligibility, documents and the available next step.

Check its availability label. An official-portal link opens the department source. Apply securely is offered only for a service enabled for eSetu intake; a directory listing is information only.

Use Registration and follow the verification and published notice steps shown there. Keep access to the email or mobile number used for your account.

Create your Maha ID on the official Maharashtra MahaSarathi portal. Prepare your Aadhaar and linked mobile for OTP verification; use a Virtual ID where offered. The ration-card route has its own verification steps. A participating SETU or Maha e-Seva centre may assist; confirm availability before visiting. An eSetu account does not create a government Maha ID.

Select the exact service in the document guide. Check mandatory, conditional and alternative requirements. If no checklist is published, confirm the current requirements with the official source before arranging documents.

Use the requirements for your selected service. Original, attestation and copy requirements are shown only where configured. Confirm unclear requirements with the selected Kendra or department before travelling.

Sign in, open your own application and use its document upload action where available. Check the file format and size shown there. Uploads are reviewed before acceptance.

Check the service page and itemised estimate. Government fees, Kendra assistance charges, tax and optional items can be separate. An absent fee entry does not mean the service is free.

Check your payment ledger and the bank or provider status before retrying. Keep the transaction reference, amount and time, then raise a support request if the records do not agree.

Open Payments, receipts and refunds for the status of refunds linked to your applications. If you need a refund review, raise a support request with the receipt and reason. A support request is not a refund approval.

Sign in to Payments, receipts and refunds. Open an issued receipt from the receipt list. Only records linked to your account are shown.

Sign in to My applications and open the application to view its timeline, queries and outputs. Public pages do not return private status from a reference number.

Open the application in your account, read the query and use its response action. Add only the information or documents requested and keep a copy of your response.

Open your application after signing in. A downloadable output appears when an output has been issued and made available to your account.

Read the RTS and appeals guide and the service-specific authority information. Your account also provides an appeal journey for eligible applications. Confirm the applicable notification and filing requirements.

Sign in to Appointments and queue to choose an available slot or cancel a booked appointment. Availability depends on the service, Kendra and capacity. If no slot is shown, contact the Kendra before visiting.

Use Find an assisting Kendra on the service page when offered. The service filter includes only active availability mappings. Confirm the current visit arrangements with the centre.

Sign in to review consents or open Privacy and data rights for supported requests and preferences. The relevant notice explains the scope and effect of each action.

Check that you signed in to the account linked to the application. If you applied at a Kendra, keep your acknowledgement and contact the Kendra or support to check the account link through a verified channel.