Collection and delivery
Check the agreed method and expected date on your order. Contact the facilitating Kendra for changes or a delivery question.
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Local marketplace · buyer guide
Buying and booking on eSetu
Explore published products and services, request a quote and follow your confirmed order with your Kendra.
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Find a listing
Search by name, category or enterprise pathway. Read the public description, unit, minimum quantity and delivery terms.
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Request a quote
Sign in, enter the quantity and describe your requirement. The inquiry does not reserve stock or collect payment.
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Confirm with your Kendra
Your Kendra confirms the price, applicable taxes, delivery charges, availability and agreed order or service booking.
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Follow the order
Use My marketplace for linked inquiries, orders and service bookings. Open an order for items, delivery dates and its payment summary.
Returns and payments
Contact your Kendra with the order reference and issue. Your account shows linked return states and recorded payments or refunds.
Payment help →Enterprise and scheme labels
A pathway explains the business activity. Any published scheme-support label refers to reviewed evidence and consent; the responsible agency determines benefits and eligibility.
Understand scheme references →Common questions
Why is my assisted order missing?
My marketplace shows records linked to your signed-in customer account. Ask your facilitating Kendra about an assisted order that is not shown.
Does “stock available” guarantee my quantity?
That filter finds listings with positive unreserved stock and an available stock status. Your requested quantity, minimum order and delivery plan still need confirmation with the Kendra.
Where can I get help choosing a service?
Find a Kendra or explore all eSetu services and tools to choose your next step.