Payment and refund help

Check the records linked to your account and route a payment issue to secure support.

My payments, receipts and refunds Raise a payment support request

Choose your situation

I need a receipt

Open your finance page and select an issued receipt. Check the linked application, amount, date and payment method. If it is missing, include the transaction reference when contacting support.

View my receipts

Money was debited, but payment is pending or failed

Compare the payment ledger with your bank or provider status. Keep the reference, amount and time. Confirm the first transaction's status before paying again.

Ask support to check the payment

I think I paid twice or paid the wrong amount

Compare the receipts and references for the same application. Explain which amount you dispute and why when raising a support request.

Report a payment issue

I need a refund review or status update

Check the refund section of your finance page. To request a review, send the receipt reference and reason through support. Government fees and service charges may follow different terms; support submission does not approve a refund or set a payment date.

Check refund status

Have these details ready for secure support

The application and receipt reference, if available
The amount, date, time and payment method
The bank or provider transaction reference and displayed status
A short description of the issue and the resolution requested

If you paid at a Kendra and the record is not linked to your account, keep the printed receipt and contact support or the issuing Kendra to check the link.